Privacy Policy
At mysite-name, we are committed to protecting your personal information while you use our professional handyman services across England. This policy explains how we collect, use, and safeguard your data in compliance with UK GDPR and the Data Protection Act 2018.
1. Information We Collect
We collect information necessary to provide our handyman services, including your name, contact details, property address, repair requirements, access instructions, and payment information. This helps us deliver efficient repair solutions and manage service appointments effectively.
We collect technical data through our website analytics to improve user experience. This information is anonymised where possible and not linked to your personal identity without explicit consent.
2. How We Use Your Information
Your data enables us to deliver quality handyman services and includes:
- Processing repair bookings and scheduling appointments
- Managing job requirements and specialist needs
- Coordinating tradesperson assignments and tool requirements
- Processing payments and managing billing
- Communicating arrival times and service updates
- Providing service records and maintenance advice
We handle your information responsibly, using it solely for your repair requirements and essential business operations.
3. Property Information and Access Details
Your property details, including access instructions, security information, and specific repair requirements are stored securely and treated as confidential. We maintain these records to ensure service continuity and operational efficiency.
Property and access information is accessed only by our handyman team and is stored on secure systems with restricted access. We maintain service histories for 2 years to facilitate any follow-up work.
4. Repair Documentation and Photos
We may take photographs of repair work for documentation, insurance purposes, and quality assurance. These images are used solely for service records and are stored securely with limited access.
Repair documentation is stored separately from personal contact details and is accessible only to operational team members requiring this information for service quality purposes.
5. Data Security Measures
We implement industry-standard security protocols to protect your personal and property information. All client data is stored on encrypted systems with access limited to authorised team members. Physical job sheets are securely stored and shredded when no longer needed.
Our handyman team follows strict confidentiality agreements regarding client information and property details.
6. Service Preferences and Special Requirements
We store your service preferences, access arrangements, and specific instructions to ensure work is delivered according to your specifications. This includes keeping records of preferred scheduling times, pet arrangements, and any specific property considerations.
Service preference information is maintained as part of our quality assurance process and is accessed only by the operational team.
7. Legal Basis for Processing
By using our handyman services, you consent to us processing your information as outlined in this policy. This includes processing necessary for service delivery, quality control, parts ordering, and business administration.
8. Third-Party Data Sharing
We may share your information with trusted third parties only when necessary to deliver our services, such as payment processors for transaction handling, and suppliers for specialised parts requirements.
All third-party providers are bound by strict data protection agreements compliant with UK GDPR requirements. We never sell your personal information or property details to other companies.
9. Your Data Protection Rights
Under UK GDPR, you have the right to:
- Access personal information we hold about you
- Request correction of inaccurate personal data
- Request deletion of your personal data
- Object to processing of your personal data
- Request transfer of your data to another provider
To exercise these rights, contact us at: [email protected]. We respond to all valid requests within 30 days.
10. Data Retention Period
We retain your personal and service data for as long as necessary to fulfil our services and legal obligations. Handyman service records are typically maintained for 2 years after your last service to allow for warranty claims and follow-up work, unless you request earlier deletion.
Financial records are retained for 7 years for accounting and tax compliance purposes. Repair documentation is reviewed annually for relevance.
11. Policy Updates
We may update this privacy policy periodically to reflect changes in our services or legal requirements. The current version will always be available on our website, and we will notify you of significant changes that affect how we process your data.
Last updated: October 2025